When you create a journey model, you depict an outside-in view of your organization. This can be the perspective of a customer, supplier, applicant, partner, or any other person interacting with your company.
While business processes are best expressed in a diagram and mapped with BPMN, the experience of people on the receiving end of your processes is best expressed as a journey. With the Signavio Journey Modeler, you can capture this journey in a tabular structure.
You can describe the stages of the journey in detail, list all touchpoints, visualize the sentiment for each stage, link process maps, and add data visualizations as widgets.
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