When you create a journey model, you depict an outside-in view of your organization. This can be the perspective of a customer, supplier, applicant, partner, or any other person interacting with your company.
While business processes are best expressed in a diagram and mapped with BPMN, the experience of people on the receiving end of your processes is best expressed as a journey. With the Signavio Journey Modeler, you can capture this journey in a tabular structure.
You can describe the stages of the journey in detail, list all touchpoints, visualize the sentiment for each stage, link process maps, and add data visualizations as widgets.
For workspace administrators, all necessary settings are listed in the section Settings for Journey Modeler of the Process Manager user guide.
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