Touchpoints

Touchpoints are points of direct interaction with your company.

In this section, you can select icons for touchpoints or channels that are relevant for a specific step. You can either add a plain-text label, or link to dictionary items for existing system definitions.

You can add one or multiple touchpoints to a cell.

To add touchpoints to a card, follow these steps:

  1. In a touchpoint cell, click .

    The Link Touchpoints dialog opens.

  2. In the Select Touchpoints tab, type to search and select the dictionary entry.

    The dictionary icon marks linked dictionary entries.

  3. Select an icon and click + Add to selection. The dictionary item is added to the Customize Selection tab.

  4. To add a custom touchpoint for which no dictionary entry is available, type a title.

  5. Select an icon and click + Add to selection.

  6. The custom dictionary item is added to the Customize Selection tab. Click Save.

You can change the cell content later.

Edit cell content

Follow these steps:

  1. To open the formatting toolbar, click the cell.

  2. To edit the cell content , click . The Link Touchpoints dialog opens, with the tab Select Touchpoints selected.

  3. Adjust the cell content.

  4. Click Save. Your selection is displayed in the cell.

Cell layout settings

You can select standard or list view for the section and limit the number of displayed items.

To adjust the cell layout, follow these steps:

  1. In the first column, open the settings by clicking .

  2. Select Standard or Standard list view. Default is Standard.

  3. You can limit the number of items displayed per cell by entering a number. By default, only 3 items are shown per cell.

  4. Click more to show all cell items.

The settings are applied to the complete section and also applied in SAP Signavio Process Collaboration Hub.

Next steps