Touchpoints

Touchpoints are points of direct interaction with your company.

You can add one or more touchpoint cards to a touchpoint cell. As a best practice, you can link to dictionary items for existing system definitions.

As a prerequisite, you added a Touchpoints section to your journey model.

Adding a Touchpoint from the Dictionary

Follow these steps:

  1. In a touchpoint cell, click the plus icon .

    The Link Touchpoints dialog opens.

  2. In the Select Touchpoints tab, start typing a touchpoint title in the search window.

    A selection of possible matches appears. The dictionary icon marks linked dictionary entries.

  3. Select an entry and click + Add to selection.

    The entry is added to the Customize Selection tab.

  4. From the Customize Selection tab, select the newly-added touchpoint.

  5. Click the plus icon beside the touchpoint title and choose an icon from the selection to represent the touchpoint. Alternatively, skip this step to create a touchpoint without an icon.

    Note that you can add an icon to a touchpoint at a later time.

  6. Confirm with Save.

Adding a Custom Touchpoint

You also have the option to add a custom touchpoint for which no dictionary entry is available. To do so, follow these steps:

  1. In a touchpoint cell, click the plus icon .

    The Link Touchpoints dialog opens.

  2. In the Select Touchpoints tab, type a title in the search window and select enter or return.

  3. Click + Add to selection.

    The custom dictionary item is added to the Customize Selection tab.

  4. From the Customize Selection tab, select the newly-added touchpoint.

  5. Click the plus icon beside the touchpoint title and choose an icon from the selection to represent the touchpoint. Alternatively, skip this step to create a touchpoint without an icon.

    You can add an icon to a touchpoint at a later time.

  6. Confirm with Save.

Editing cell content

  1. To open the formatting toolbar, click the cell. The touchpoint details are shown in the side panel.

  2. To edit the cell content , click . The Link Touchpoints dialog opens to the Customize Selection tab.

  3. Adjust the cell content.

  4. Confirm with Save.

Cell layout settings

You can select standard or list view for the section and limit the number of displayed items.

To adjust the cell layout, follow these steps:

  1. In the first column, click the settings icon .

  2. Select Standard or Standard list view. Default is Standard.

  3. You can limit the number of items displayed per cell by entering a number. By default, three items are shown per cell.

  4. Click more to show all cell items.

The settings are applied to the complete section and also applied in SAP Signavio Process Collaboration Hub.

Next steps