Use different sections

Access to this feature depends on your license. If you miss a function you need, contact your workspace administrator.

The horizontal sections below the stages add different types of information, in layers, for each step in a journey.

Use the upper rows to tell the user story, the middle rows to map touchpoints or channels, and the bottom rows to depict organizational insights and related processes.

Data collected for the creation of a journey model can contain sensitive information. We recommend to follow the guidelines of your organization for protecting sensitive data when you add content to a journey model.

Add sections

You have two options to add a section: next to another section, or at the bottom of the journey.

To add a section next to another section, follow these steps:

  1. Click the plus icon that is visible when you hover over the area between sections.

  2. Select a section type in the dialog.

  3. Click Add section.

To add a section at the bottom of the journey, follow these steps:

  1. Click Add section under the last section.

  2. Select a section type in the dialog.

  3. Click Add section.

To delete a section, click next to the name of the section and select Delete section.

Next steps