Incident-to-Resolution in ServiceNow

Description This business process accelerator tracks the incident lifecycle process in ServiceNow. It captures events related to the Incident, Problem, and Change Request business objects. The case ID for this template is set on the Incident ID.
System ServiceNow
Process Incident-to-Resolution
Use cases
  • Closure rate increase

  • Service level improvement

  • Optimize working capital

Industry all
Status available
Sizing information

Identify the number of entries in the following table:

  • INCIDENT, filter by:

    • SYS_UPDATED_ON >= 'dd-mm-yyyy'

Scope